Turn on your TV and get connected. Typically, extenders are linked through a wired port using an Ethernet cable. You’ll have to pay the fees first and will then need to send a copy of your final Virgin Media bill along with your proof of payment to Sky in order to claim your £100 credit. Pay £75-£99 for Virgin Media to do it. My VM Router is is my office adjacent to hall. 5Gbps speed LAN (Ethernet) port. I wanted to check with people on here before trying to get an engineer in, just. Please help. The new fibre phone line is designed to work with the same phones as the old copper line. Virgin Media. Tool for removing cable box. Hope this helps, I'm sure another poster will answer your question better. This TEL1 socket serves the same function as the old 'telephone master socket' did. Step by step guide to self installing your Virgin Media broadband Hub 4. When you see the ‘starting up’ screen, you can pull the tab out of the remote. Crazy! They must be made of money. Plus get help on things like wayleave & access agreements. Regards, Steven_L. PS. All the sockets are put in for you if they do not exist already e. Find out about charges that you may incur as a Virgin Media customer outside of the standard subscription to your package/services. We. wondering if anyone can help. Preparing for Landline changeover to fibre. ) The. The Ethernet cable/socket can likely be used for the internet connection from the TV box to the router - for ‘control signals’ and TV on Demand, TV apps etc. Powerlines use your home's electrical wiring to connect devices. Ethernet sockets suddenly stopped working (wifi working) in Networking and WiFi 3 hours ago; Address exists, but not listed in QuickStart, set up and connections 7 hours ago; no virgin media wall socket in QuickStart, set up and connections yesterday; Re: Move Virgin wall socket in QuickStart, set up and connections yesterdayVM will move it for £25. Push the white cable with the black label into the Hub. Use this splitter inside to split the connection instead of the one you bought. Another option might include. Your number will transfer to the Virgin socket. I am so sorry to hear that you seem to be missing a wall socket in the home. I live in a council house too but at least in scotland council leases are basically really favourable to the tenant. I would try taking the white cable out and put it in socket where you have the red cable, just to see if the green light comes on or not as we at least know that socket is working. My Virgin Media App. VM don't use fibre inside the property. Channel Optimisation must be left on. Hello, You can either buy a longer cable (with the same connectors, I think they are F Connectors) and connect your cable box directly to the NTL/Telewest/Virgin Media socket or outlet. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I can't navigate the IVR to get through to a person to actually talk about what I want. I would need a technician to sort that out, please As for getting connected to VM home/my VM, I cannot connect to any VM page, only to this forum, I have. VM. Using high quality coax cable is a must too. This includes: The Stream box. Don’t forget to give your Pod up to 24 hours to settle in whenever you do move it to a new location. The one thats on the bottom is the one you need for Virgin. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. Yes, Virgin Media will send out pre-paid packaging so that you can return your router and set-top box – don't forget to include all the extras like WiFi pods and boosters (if you have them), the remote control and even power cables. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Sign in to My Virgin Media a. Any other way is going to cause you a load of hassle. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. All forum topics. Or if the other end of the white cable is in a more useful. Both Sky and Virgin Media will be reluctant to let you go. As to splitting. You already have the wiring round the house which extends your old ‘BT’ type (old virgin media) phone line to the phone secondary sockets round the house where you have and want your phones plugged in. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. It has two outputs on the left of the wall box. For more information, select the type of broadband service you're planning to switch to on TalkTalk: Fast Broadband. Account - Mobile. - 5250024• Connect the ends of the 1. If you’re still under contract from Virgin Media but want to switch to Sky, there’s a ‘Switching Credit Offer’. It could easily be a DIY job the main problem would be getting the wire through the wall as the cable has a fixed screw socket thing attached which needs to be. You would then unscrew the cable from the back of your v+ box, connect that to the "in" of item 1, then connect the lead from the modem to the "out" of item 1, and use item 2 to connect your v+ to the. 95 – £ 59. Options. Encantador Posts: 678 Forumite. Account - Mobile. Hello sophieboulter1. See where this Helpful Answer was posted. in Networking and WiFi 16 minutes ago; Hub 3 Base LED keep flashing Green light on initial install in QuickStart, set up and connections yesterday; Virgin media installation in QuickStart, set up and connections yesterday; Installed 1g hub5 2day upload is shocking. KIDDERMINSTER. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started. A BT master socket. We would like to show you a description here but the site won’t allow us. Solved: Could someone please contact to arrange to move my socket. The cable fits in the socket shown in the image attached. Got my virgin media self install kit but I don't have a virgin socket. And a bonus, I am sure the picture quality and colour on my Smart TV is better and sharper now with the new. 7 Feb 2011. @goslow wrote: @tiger_1310 wrote: Having a mare with Virgin Media. Next, connect the power cable. Answer. Options. Just hook up an adaptor to your Virgin Media Hub to help you get a better WiFi signal in any room with a working socket. Luckily, most newer computers have one already. Step 5. g. You shouldn't remove it as it belongs to Virgin Media but they are hardly likely to come knocking and complain to you about it. Next step . 0 once you have your QuickStart box. No knowing the layout of you home doing this might be less obvious than the thick VM cable. I’ve got. The master socket for the old telephone line has a faceplate which connects to the house sockets, and a backplate that has the old ‘BT’ type (old virgin media) line connected to it. Plug the power supply into a mains socket. OR. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. You can discuss the preferred layout with the VM technician. 24-03-2021 05:06 PM. Pack our kit. Currently customers supplied by non-copper networks, such as those with Virgin Media broadband, who want to switch between different networks, say from fibre optic to copper or between two different cable providers, need to contact both their existing and new providers. Hi there @aw2387743, thanks for reaching out to us and a warm welcome to the Virgin Media forums. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. The two sockets on the wall on the RHS are telephone sockets. g. Get up and running with Quickstart Got a problem with delivery? Virgin Media engineer installation If you're having your services installed by one our engineers, you'll be able to. 132Mb average speed. Receiving my quick start hub tomorrow, we have the brown VM box outside but don’t have the white wall socket on the inside, all the wiring is behind the walls/under the carpet and after following the wires from the brown. I'm in a 1930s semi and there is a grey Telecom branded box on my neighbours bay window, which is connected to a cable running across the front of. We're currently making use of an existing Virgin point for both the router and the tv which wraps over the roof to the back of the house for the lounge. My dad bought the 1gbps package and arranged the delivery for - 5273209. I have had - 5266681. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Re: Move Virgin wall socket. Hi, Just moved in to a new property, and the cable comes from the opposite side of the room to where we want the Hub/TiVo box. Turn on and start the hub. I am going to cancel. com. Also there will be an external, often brown, omnibox. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. The coax cable from the study can be used for the other 360 box in the kitchen. Business, Economics, and Finance. I receive my broadband from VirginMedia currently, the white Virgin box is positioned in my daughters bedroom at the front of the house. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. on 12-01-2023 11:15. Would. Choose your package. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. I checked the website and was -. Click & Collect. Its a flat £25 charge to move the connection points and rebalance power levels. Teki, Mar 28, 2020. In my case the BT socket is no longer used at all and my phone connects into the back of the Virgin Hub - no additional socket on the wall needed. No, what you need to do is switch the extension wiring from the BT socket to the VM one. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. This video will show you how to install a Virgin Media extension cable. I also received a letter saying I needed to contact Virgin Media to arrange for delivery of a new WiFi Hub to connect the fibre phone. When it comes to household wiring, Virgin Media wall socket wiring diagrams provide vital information about the way in which the electrical cabling in your house is arranged. A coax cable will also need to be installed by Virgin Media for the live TV signals. Thank you for your post. Unlikely the Tech will hide the co-ax cable - they usually just pin it to skirting boards or tuck it behind carpet edges. 1 ACCEPTED SOLUTION. To progress with your broadband switch from Virgin Media to TalkTalk, go to TalkTalk’s website to order your new TalkTalk broadband service. @adelphiaUK wrote:. Lets us know how the appointment goes. Step 3: Plug in your Virgin Media Hub on the go-live date. The PC had no signal. The distance is approximately 12 metres. The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything. The wall box may be branded with the logos of an old cable TV company (not VM). SpeedNeighbours have Virgin Media Broadband, but my house is the only one on the street not connected in Networking and WiFi 2 hours ago; Access denied on router in Networking and WiFi 3 hours ago; Virgin Media not available at my address according to your website, but my neighbours have it in QuickStart, set up and connections 7 hours agoPlugging your virgin media router into an extension lead is fine. A master socket is the main socket for the phone line in your home, not an extension socket. ) 1. Stay safe online. Moving a Virgin Superhub. Pop the power cable into a nearby plug socket, and turn it on. Connect a pair into pins A & B. Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). Virgin Media Quickstart set up. Choose the best spot for your wifi hub. Surrey. VM will move the socket for £25, probably cheaper than an electrician. Sky will credit your account with up to £100 if Virgin charges you termination fees. Options. I then unplugged the Pod and plugged it back in again and then it worked. Ethernet cable is faintly easy to hide. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Sometimes there is no wall box, just a trailing cable. Options. A master socket is the main socket for the phone line in your home, not an extension socket. Perfect for when you can’t all decide on what to watch. I asked the person on the phone multiple times if she was sure, and she. (knowledge is power) Sun 05-Jan-14 12:53:34. We appreciate you reaching out to us on here. Praying the white is the virgin one. All forum topics; Previous topic; Next topic; 1 ACCEPTED SOLUTIONPSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. • Connect the new power supply to the back of the TV Box • Switch on at the mains socket and then use the switch at the back of the TV Box to turn it on. our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago. It indicates the types of connections used for each area of the house, like the switchboard, outlets, and lights. You’ll have to pay the fees first and will then need to send a copy of your final Virgin Media bill along with your proof of payment to Sky in order to claim your £100 credit. Hi Stephen, There would be a £25 non fault call out charge (it used to be £99) to do the work you require. I am happy to help with this. Step 2: Order your Sky Broadband service. Hey thanks for reaching out to us and a warm welcome to the Virgin Media forums. It might be possible to use an outdoor route for any new phone cable to avoid wiring inside. Note that this box will also need to be connected to the hub with either an Ethernet cable (best) or by WiFi. DTully. . It is one of the largest. Hello, This morning I received an email from Virgin Media informing me of the upcoming home phone switchover to fibre in June. If you can get Quickstart, you can choose one of two delivery options. Hi, I recently moved from Talktalk using the BT socket to Virgin for Broadband and Phone. spent a couple of hours on the phone trying to get it resolved! Short story, I had internal phone sockets with old landline which got moved to a landline connected to a new superhub (against my wishes). See this. Kind regards,Engineer simply switch out Virgin faceplates for Openreach and changed wires, leaving me without my still active Virgin phone line. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. u just run a long cable from the box inside to whatever room u want. Pack our kit. Browse Virgin Media Virgin Media Community. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. The cable comes in to the house and connects to a small metal junction called a TV/Data Isolator (one cable in (labelled "IN"), one cable out (labelled "TV/DATA")). on 04-12-2022 14:39. Can I move my Fibre router? No unfortunately moving the ONT and its delicate fibre cabling is likely to cause damage to the equipment or fibre strands, and can stop your broadband service from working. You can discuss the preferred layout with the VM technician. Options. socket. Thought I’d save myself some money and switch to Virgin. I need to move the SH closer to the TV, it is currently in another room. Installation: Wall socket issue. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. Don’t plug the power cable into a plug socket yet. When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. The SSIDs must be the same and broadcast enabled. Your telephone service from any of the UK Service Providers, other than Virgin. Do you need a Virgin Media Socket for WIFI? Your TV must have HDMI inputs in order to use the Virgin Media TV service, and for the internet. This is the point where Openreach's responsibility for the line. . I'm just waiting on VM to contact me on here now to arrange it. can test they’re secure by checking they don’t move when pulled gently. Provides a range of audio and video signal connections. Browse. Options. Hi, I've been trying and failing to book an engineer to come out and move the master socket from my living room and into my office at home. This means that the broadband router can be installed at either location and both will need ADSL filters. . Re: Move socket. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Back a step. The line is a cable which comes from outside near the pavement and goes all the way up under the roof, where the internet box is. This does concern me, I will send the cable back and ask the team to come out and either extend or move the box for us. Tudor. You need something called a barrel to connect the two. Turn on and get connected. Or if the other end of the white cable is in a more useful. . The Passphrases of the SSIDs must match. M. Hi, I've received an SMS message saying I will be switched to the fibre phone on the 11th May and I would be sent an adapter to connect to my hub. An Ethernet cable – The. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Plus, again optionally, a cable will be run to a phone socket for the phone service. The RJ11 sockets will be redundant. You . If you are using a PC/Laptop then you can just click on the little at the top right-hand side of the page to access your inbox. 3. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. The cable already comes in through a chiselled out hole so will probably put in a socket box with your suggested brush faceplate. Inside is 3GB RAM and a Mediatek OctaCore, while on the rear is an HDMI 2. i. As I'm moving it back to the original location, is. Maybe now when I’m first on someone in cod and shoot I will actually get a kill instead of them magically turning around and killing me first in a split secondHi john, Thank you for the reply. I have plugged in my virgin media hub 3 into this connection but just get a green flashing light. Has anyone else experience this an. A Virgin Media wall socket is simply a point of entry into your home. If you still need your telephone wall sockets to work after the switchover, VM can send a technician (free of charge) who will link the telephone wall socket to TEL1 on the back of. Options. the box should be inside your house. So, you should mention those devices to your provider and check if these need to be replaced or reconfigured to continue working. The second two black cables are from a satellite dish, used by. Vonage 2nd line. You need something called a barrel to connect the two. Switched. The other is marked TV, & this is used for TV & Broadband. Praying the white is the virgin one. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. -a power cable for the hub's adapter. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. It should be free of charge. Please don’t plug the adapter into the yellow ports, these are only for ethernet (RJ45) connections. Tech Chatter. If you want to extend the cable from your Virgin Media hub, you will find that SSL coax will do the perfect job. On the day of activation, connect your new router to the master phone socket. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. It’s easy to switch your TV and landline services too. The phone base station is currently plugged into a Virgin wall socket downstairs beside the TV connection. We have no intention of using virgin media in the future so it is fine for it to be removed permanently. Pairing in AP mode and EZ Pair (on the bulbs - no option on the plugs) Turning off smart Wi-Fi/Channel Optimisation. You can also visit our page on how to book an engineer to learn more. #12. Make sure to take our kit with you when you move. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic),. 1x F Plug to F Plug Leads : Aerial Cables : Maplin Electronics. 4 Kudos. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic), and the telephone cable goes into a regular telephone socket that has been mounted onto the window sill (see pic). Crypto Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. 8 March 2011 at 8:29AM. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. Answered! Go to Answer. We need to remove the box inside aswell to decorate. None of the numbers line up correctly to the sockets!There is a white Virgin socket on the wall with a coaxial cable going to the Virgin Media Box. I have sent you a direct message to allow us to do this with you in a private space. on 03-01-2022 18:08. The cable could be hidden within, or behind, furniture. easy install. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. In any case your contract prohibits you moving it yourself. Using two boxes simultaneously would require an addition to your subscription, though. I've got a new hub 5 and want to take advantage of it on my pc. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. makey Established Member. SSL coax is extremely versatile and can be used in several applications. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. If you already have an existing line, an engineer shouldn’t be required, it should just need to be switched back on. u just run a long cable from the box inside to whatever room u want. Step 2: Order your Sky Broadband service. You may still need to pay an activation fee, but some deals will offer activation for free. No, any cables within the house can be touched as much as the householder wants to touch them. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment. Posts. It might though take from a couple of days to a week to then get the tech visit. 2. This will allow a RJ11 socket at the telephone. cheshire_man. The Virgin wall sockets just have one connector at the bottom. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. 1. 1 Attach the base 1. For more information please visit:If it does come on, it would probably mean the right and other sockets are faulty, if it doesn't then a cable or issue elsewhere. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. Be aware it may complicate things though if you do come to order cable in the future. Simplistic way will be running cable round the top of the skirting mate. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Virgin media wall socket in an unusable place. Virgin Media services are only available in eligible Virgin Media network areas. 29/07/15 - 16:50 #1. What needs to be done is for the new Virgin Media CV21 connection. Alternatively, you’ll get a Hub 4 if you sign up to Gig1 fibre broadband. Faceplates after second visit. Screwless Faceplate. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Fibre Broadband. ) The hub will be in here too 3. Virgin Media; My Virgin Media; Shop;. 95. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. Options. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. When you’re booking your move, let us know if you want to choose a new package for your new home. So simple, the Virgin connectors are crimped to the cable so it took no time at all. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. 4 2 Within 2 minutes press theSocket. 4. PS. I'm very sorry for any issues you've had in speaking with the team. There is an old openreach socket with a coax cable underneath, but in no way connected. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. You could get up to £200 paid off. The only phone socket available is the TEL1 socket on the back of the VM hub. Make sure to take our kit with you when you move. New Euro outlet. Account - Cable. We've had Virgin since we moved in 10 years ago, so have never had a 'normal' line. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service. on 20-02-2023 11:46. |. I don't work for Virgin Media. There should be a wall mounted box somewhere inside that has an F socket on it. Booking an engineer is easy with Virgin Media. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch; 2. Reduces the. Location. Once you have the adapter, you can use it to plug your phone into your hub. The UK isn’t the first country to make this move. on 03-01-2022 18:08. 2) Connect the Hub's TEL 1 RJ11 socket to the near by wall socket using an RJ11 to BT plug cable. A new secure password will be generated for you.